Returns and Refund Policy

Effective Date: June 1, 2024

1. Introduction

Welcome to Cashe Shope ("we," "us," "our," or "the Platform"). This Returns and Refund Policy ("Policy") outlines the procedures and responsibilities related to product returns and refunds for both customers and vendors using our Platform. By accessing or using the Platform, you agree to the terms of this Policy. If you do not agree with this Policy, you must not access or use the Platform.

2. Vendor Responsibility

All products listed on our Platform are provided by third-party vendors. While we strive to ensure the quality of products, the responsibility for product quality and customer satisfaction rests with the vendors. When a customer provides feedback or a review, whether positive or negative, it is the vendor's responsibility to address the feedback and maintain their credibility and respect with customers.

3. Product Quality Checks

We conduct quality checks on products listed on our Platform. However, there may be exceptions where a product does not meet customer expectations. In such cases, it is the vendor's responsibility to address and resolve any issues related to product quality.

4. Return of Products

Customers who wish to return a product must follow these guidelines:

• Products must be returned within the return period specified by the vendor at the time of purchase.
• Products must be in their original condition and packaging.
• Customers should contact the vendor directly to initiate a return.

The vendor is responsible for handling the return process, including providing instructions for returning the product and processing the return once the product is received.

5. Refund Process

Refunds will be processed according to the following guidelines:

• Once a returned product is received and inspected by the vendor, the vendor will notify the customer of the approval or rejection of the refund.
• If approved, the refund will be processed and a credit will automatically be applied to the customer’s original method of payment, within a certain number of days.
• The refunded amount will be debited from the vendor’s digital wallet on our Platform or deducted from the vendor’s upcoming income stream from future sales.

6. Vendor Accountability

Vendors must ensure the following to maintain their credibility and respect on our Platform:

• Respond promptly to customer inquiries and feedback.
• Provide clear and accurate product descriptions and return policies.
• Handle returns and refunds efficiently and fairly.

7. Changes to This Returns and Refund Policy

We may update this Returns and Refund Policy from time to time. We will notify you of any changes by posting the new Returns and Refund Policy on this page. You are advised to review this Returns and Refund Policy periodically for any changes. Changes to this Returns and Refund Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Returns and Refund Policy, please contact us at +91 89392 18180. We will respond to your inquiries as promptly as possible.